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How Can We Help?
Whether you have questions about a cold plunge, sauna, or any of our recovery products, our team is ready to assist. Owned and operated by Cellular Refresh.
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Frequently Asked Questions
How long does shipping take for large items like saunas and cold plunges?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your delivery every step of the way.
Do you offer free shipping on recovery equipment?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size.
What is your return policy for large wellness products?
We want you to be completely satisfied with your purchase. If something isn't right, please contact our support team within the return window outlined in our Return Policy. We will walk you through the process and help arrange the return.
Can I exchange a product for a different model or size?
Exchanges are handled on a case-by-case basis depending on product availability and condition. Reach out to us via email or phone and we will do our best to accommodate your request. Please reference your order number when contacting us.
How do I choose between a cold plunge, sauna, or PEMF mat?
Each product serves a different purpose in your recovery routine. Cold plunges focus on cold exposure, saunas provide heat therapy, and PEMF mats use pulsed electromagnetic fields. If you are unsure which is right for you, contact our team and we can help you narrow down your options based on your space and goals.
What power requirements do red light therapy panels and saunas need?
Power requirements vary by product model and size. Each product listing includes detailed specifications including voltage, amperage, and plug type. If you have questions about whether a product will work with your home electrical setup, send us a message and we will help you confirm compatibility.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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